Hero Roofing takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information. For an overview of https://yourroofhero.com/ privacy practices, please read below:

We are strongly devoted to defending the privacy of your personal information. The policies underneath are relevant to the https://yourroofhero.com/ website (“Website”) created and sustained by Hero Roofing (collectively “Hero Roofing” or “we,” “us,” or “our”). We have established this security and privacy policy (“Privacy Policy”) to inform you of the type of personal information we may collect throughout your visit to the Website, why we collect your information, what we use your personal information for, when we may provide your personal information, and how you can control your personal information.

By visiting our Website, you are complying with the practices expressed in our Privacy Policy. If you do not concur with the terms of this Privacy Policy, please do not use the Website. We may, from time to time, revise this privacy policy, and the date of the last revision will be available at the bottom of this page. By using the Services, you are acknowledging and accepting this Privacy Policy. Your continued use of the Services after changes have been posted to the Privacy Policy will constitute your acceptance of such changes.

If you have any inquiries about this Privacy Policy or do not see your concerns addressed here, you should contact us by email at info (at) yourroofhero.com.

What Information About Me Is Collected and Stored?

Hero Roofing adheres to the uppermost standards of ethical practices in all of our processes and is devoted to protecting the privacy of all users of our Website. Our privacy policy is straightforward: Except as revealed below, we don’t sell, barter, deliver, or rent your personal information to any organization or individual external of Hero Roofing. One of the essential values we’ve tried to follow in the creation of this Website is that we inquire for no more than the necessary information required to provide the service(s) you’ve asked for. As a result, what information we collect and store depends more or less completely on how you decide to make use of our Website and our services.

Personal Information

We accumulate and store information that you enter into this Website or that you supply through our Customer Service Department. For instance, when you create an account or place an order, we accumulate and store some or all of the subsequent information that you supply: name, billing address, shipping address, email address, telephone number, and credit card number with its expiration date. This information is used to make available the products and services that you have ordered or requested, to process and ship orders, to mail order and shipping confirmations, and to supply customer service. Registration can also be mandatory, and Personal Information could also be gathered in certain segments of the Website in which you purposely and intentionally supply such information, e.g., community postings (i.e., chat or bulletin boards), propositions, or customer service requirements. Parts of this information also could be used to get in touch with you about sales, new products, special offers, and new site features, unless you have opted to not obtain promotional interactions in association with this Website.

Anonymous Information

During your use of the Website, we may possibly collect certain information that does not recognize you independently (“Anonymous Information”). Usually, this information is gathered from “traffic data.” We accumulate and store certain other information repeatedly whenever you interact with this Website. For instance, we collect your IP address, browser information, and reference site domain name each time you are on this Website. We also gather information as regards customer traffic patterns and site usage. This information is used to examine and advance this Website and to give our clientele a gratifying online experience.

Use of Cookies and Spyware

We in no way apply or install spyware on your computer, nor do we utilize spyware to recover information from your computer.

In addition, like several Websites, we apply “cookies,” which are records stored on your computer’s hard drive by your browser. Cookies allow us to recognize account owners and optimize their shopping experience. Cookies also permit us to hold assortments in a shopping cart when a customer departs this Website without inspection. The majority of browsers recognize cookies by design but allow you to stop them. We advise that you keep cookies “turned on” so that we are able to provide you with a user-friendly online experience on this Website. You can occasionally get Cookies from companies marketing on our behalf. We do not manage these Cookies, and these Cookies are not subject to our Cookie policy.

Our Newsletter & Email List

We gather e-mail addresses and zip codes of all consumers who subscribe to our newsletter. Not including our third-party representatives (as explained below), this information is not publicized with any third parties for any reason. Any person who does not want to obtain this newsletter can, at any time, follow the “Unsubscribe” directions contained in every newsletter.

Is Information Collected From Children?

We do not sell or ship anything ordered from this Website directly to anyone who we know to be under the age of 13, nor do we collect any personal information from a person who we identify to be under 13 years old. If you are under the age of 13, you ought to utilize this Website only with the participation of a parent or guardian and must not surrender any personal information to us. Our Website is not purposely targeted at children under the age of 13. Children under the age of 13 must not use our Website without attaining prior parental permission.

How We Use Your Information

Apart from what is revealed in this Security and Privacy Policy, we do not utilize or release information about your personal usage on our Website or your Personal Information received online to anyone or any organization not associated with us. If we recommend authorizing any use of your Personal Information, you will be given the chance to tell us not to permit such contact.

Changes to This Policy

We are dedicated to sustaining its place as a high-quality Website on the World Wide Web. As our Website keeps developing, we possibly will add new services and features to our Website. On the occasion that these added extras influence our Privacy Policy, this manuscript will be revised aptly. We will place those revisions significantly so that you will constantly identify what information we collect, how we could apply that information, and whether we will reveal it. We do, nonetheless, suggest that you read this Privacy Policy every time you visit our website in case you overlook our notice of amendments to the Privacy Policy.

Opt-Out and Correction Procedures

You can, at any time, opt-out of getting potential e-mails and newsletters. We offer you the option to opt-out of getting communications from us at the point where we ask for information concerning you. There are a variety of ways in which you can inform us whether or not you want to accept promotional communications from Hero Roofing. When you initiate an account or place an order, you will have an opportunity to make your selections in this regard. You also will have an opportunity to change these selections by following the “unsubscribe” instructions contained in the promotional emails we send you.

Who Do I Talk to If I Have More Questions?

Questions regarding this statement should be directed to the https://yourroofhero.com/ Customer Service, or send an email to info (at) yourroofhero.com.

Statement of Non-Sharing

Mobile Opt-in, SMS consent, and Phone Numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

Text Message Frequency

We may use your phone number to send text messages for various purposes, including but not limited to appointment reminders, service updates, promotional offers, and responses to inquiries. The frequency of text messages may vary, but on average, we send approximately five text messages per month or in response to inquiries.

SMS Communications

When you provide your phone number, you may receive text messages regarding your service inquiries, appointment reminders, and promotional offers. Standard message and data rates may apply according to your mobile carrier. You are responsible for any costs associated with text message usage. You can opt out of receiving SMS communications at any time.

• The SMS opt in or phone numbers for the purpose of SMS are not being shared under any circumstances

Message and Data Rates May Apply Disclosure

When you provide your phone number for text message communication, you acknowledge that standard message and data rates apply according to your service plan with your mobile carrier. You are responsible for any costs or fees associated with text message usage.

SMS Terms of Service

Consent for SMS Communication
By providing your mobile phone number and opting into our SMS Campaign, you expressly consent to receive text messages from Hero Roofing LLC. Messages may include: Appointment confirmations and reminders, Updates regarding services or support resources. Promotional offers and marketing communications

Message Frequency, Types, and Data Rates
The number of SMS messages you receive will vary based on your interactions with us. You may receive up to (5) messages per month related to appointment reminders, service updates, promotional offers, and responses to inquiries.

Message and data rates may apply
Message frequency may vary

Data Sharing
The phone numbers obtained through the SMS consent process will not be shared with third parties for marketing purposes.

Charges and Fees
Standard Rates Apply: Message and data rates may apply. Charges are based on your mobile service provider’s rate plan. 
Responsibility: You are responsible for any fees imposed by your mobile carrier for participating in our SMS Campaign.

SMS Opt-in
Customers can opt-in for SMS messaging from Hero Roofing LLC through intake forms on our website located at https://yourroofhero.com/ This agreement for SMS will not be shared with third parties for marketing purposes. 

SMS Opt-out
You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us

Help
Please call (833) 853-6035 for help

Last Updated: 10/08/25